Returns and Exchanges
Thank you for shopping with us.
We appreciate your business and hope that you love your Chloë Angus purchases!
As per our policy, items purchased from Chloë Angus Design are exchange only, which must be arranged with us within 5 days of receiving your package.
To ensure that you are satisfied with your purchase, upon receipt of your items, please check them to make sure that you are happy with the style/size/colour or for any flaws or damage. If you are unhappy with an item for these or any other reason please contact us at firstname.lastname@example.org or 604-224-2456 to arrange your exchange.
*** Please Note: all items must be unworn and in their original condition with the tags still attached. Items must not be washed or dry-cleaned.
Chloë Angus Masks are personal use items and cannot be refunded, returned, or exchanged for any reason. Thanks for understanding!
How to ship your exchange:
1. Please include a copy of your receipt, along with your:
• Phone number
• E-mail address
• Reason for the return
• Specifics for your exchange or repair.
2. Mail items to be exchanged to:
Chloë Angus Design
#100 45 East 6th Ave
Phone: 604 224 2456
All items must be returned unworn and in their original condition with the tags still attached. Items must not be washed or dry-cleaned. In the unlikely event that items are returned to us in an unsuitable condition, we may have to send it back to you.
You must also include a copy of your original receipt in the package. Items that do not comply will be returned to the purchaser at their expense.
Purchaser is responsible for all return shipment costs, including and not limited to postage costs of rejected packages.