Shipping Information

We ship worldwide! If you are in the Vancouver area, we also offer the option to pick up your order at our studio.

Orders are shipped from our studio on weekdays. We are closed weekends and all statutory holidays.


  • Pick Up In Studio

If you have selected this shipping option, you will receive a confirmation email when your order is ready. Please bring a copy of this email (on mobile or printed) to our studio (location & hours). 
If you prefer, you can call us (604-224-2456) when you are outside, and we will bring your order out to you.

  • Carriers

We use the following carriers to deliver our orders:

Canada Post
UPS

Shipping delays may occur, and we apologize for these delays which are out of our control. Please contact the carrier if you experience a delay. Thank you.

  • Order Tracking

You will receive an email with a tracking number when your items leave our studio.

  • Shipping Rates

The price you are charged for shipping is based on the weight of your products, and your location. You will have a chance to review the shipping costs on the checkout page before placing your order.

  • Back Orders

If an item goes on back order we will contact you and give you the option to ship part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged for the second shipment.